Terms and Conditions
Last updated: 1 July 2026
These Terms and Conditions ("Terms") explain the rules that apply when you use the Cecily York website ("Website") or place an order with Cecily York.
Please read these Terms carefully before using our Website or placing an order. By placing an order through our Website, you agree to these Terms.
Cecily York is operated by Outlight Systems, a business registered in the Netherlands and serving customers in the United States.
Full business and contact details are provided at the end of these Terms.
1. Definitions
In these Terms:
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"We", "our", or "us" means Cecily York / Outlight Systems.
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"You", "your", or "customer" means a person who visits our Website or places an order.
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"Website" means the Cecily York online store.
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"Order" means a purchase request submitted through our Website.
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"Product" or "Products" means items offered for sale through our Website.
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"Business day" means Monday through Friday, excluding applicable public holidays.
2. Use of Our Website
You may use our Website to browse, obtain information about, and purchase our Products.
You agree not to use our Website:
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For an unlawful or fraudulent purpose;
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In a way that may damage, disable, overload, or impair the Website;
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To interfere with another person's use of the Website;
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To attempt to gain unauthorized access to the Website, accounts, servers, or systems;
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To copy, reproduce, distribute, or commercially exploit our content without authorization;
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To submit false, misleading, fraudulent, or unauthorized information.
To place an order, you must be legally capable of entering into the relevant transaction.
If you are under the age of majority in your jurisdiction, you should use the Website and place an order only with the involvement or permission of a parent or legal guardian where required.
All Website content, including text, images, logos, product photography, graphics, design elements, and layout, is owned by us or used under license and may be protected by intellectual property laws.
3. Orders and Order Acceptance
When you submit an order through our Website, you are offering to purchase the selected Products under the prices and terms shown at checkout.
After placing an order, you will normally receive an automated order confirmation email confirming that we have received your order.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:
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A Product is unavailable;
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Payment cannot be authorized or verified;
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The shipping address is incomplete, invalid, or outside our delivery area;
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We reasonably suspect fraudulent or unauthorized activity;
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There is an obvious pricing, stock, technical, or product information error;
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Purchase limits have been exceeded;
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We are unable to fulfill the order for circumstances outside our reasonable control.
If we cancel an order after payment has been collected, we will issue an applicable refund to the original payment method.
4. Products and Product Information
We make reasonable efforts to present our Products accurately, including information relating to:
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Color
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Size
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Materials
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Features
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Fit
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Appearance
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Product descriptions
However, minor differences may occur because of photography, lighting, display settings, manufacturing variations, or product improvements.
Colors displayed on your screen may also differ slightly from the physical Product.
Product availability is not guaranteed until your order has been processed.
If a Product becomes unavailable after you place your order, we may cancel the affected item and provide a refund or contact you regarding another appropriate solution.
Sizing information is provided as a guide. Please review the applicable product description and size guide before placing an order.
5. Prices and Payment
Prices for customers shopping in the United States are generally displayed in U.S. dollars (USD $).
The applicable currency, Product price, available discounts, taxes, shipping charges, and total purchase amount will be displayed during checkout.
We may accept payment methods including:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Klarna or other buy-now-pay-later services, where available
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Other payment methods shown at checkout
Available payment methods may vary.
Payments are processed through third-party payment service providers. We do not store complete credit or debit card information on our own servers.
If an obvious pricing, promotional, or technical error occurs, we reserve the right to cancel the affected order where permitted by applicable law.
If payment has already been collected for an order that we cancel, we will issue an appropriate refund to the original payment method.
For additional information, please see our Payment Policy.
6. Sales Tax
Applicable sales tax may be calculated and collected at checkout based on factors such as your shipping address, Products ordered, and applicable tax requirements.
Any taxes collected by Cecily York will be displayed before you complete your purchase.
Tax rates and requirements may vary depending on the applicable state or local jurisdiction.
Where a tax, customs charge, or other government-imposed amount is not collected by us, additional obligations may apply depending on the circumstances and applicable law.
7. Shipping and Delivery
We currently serve customers in the:
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United States
Orders are generally processed within 1–3 business days after order confirmation, excluding weekends and applicable holidays.
After dispatch, our estimated delivery time is generally:
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United States: 6–10 business days
The estimated total delivery period from order placement is therefore generally 7–13 business days, including processing and shipping.
These delivery periods are estimates and are not guaranteed.
Delivery may be affected by circumstances such as:
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Carrier delays;
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Customs processing;
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Severe weather;
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Holidays;
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Regional disruptions;
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High seasonal shipping volume;
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Incorrect or incomplete addresses;
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Fulfillment disruptions;
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Other circumstances outside our reasonable control.
We currently offer free tracked shipping on eligible orders within the United States unless otherwise stated at checkout.
Once an order has shipped, tracking information will normally be provided by email where available.
Depending on the order and fulfillment route, delivery may be completed by UPS or another applicable carrier.
If we become unable to ship your order within the stated or otherwise applicable shipping period, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.
For full details, please see our Shipping Policy.
8. Shipping Origin and Fulfillment
Cecily York works with manufacturing, logistics, warehouse, and fulfillment partners.
Depending on Product availability, inventory location, and logistical requirements, an order may be fulfilled from different locations.
Orders may therefore be shipped from:
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The United States;
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Europe; or
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Other international fulfillment locations.
An order containing multiple Products may occasionally arrive in more than one shipment.
The delivery estimates provided by Cecily York are intended to account for our normal fulfillment routes.
9. Customs, Duties, and Import Charges
Some orders delivered to customers in the United States may originate from international fulfillment locations.
Depending on factors such as shipment origin, order value, Product category, and applicable customs rules, a shipment may be subject to:
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Customs duties;
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Import taxes;
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Brokerage charges;
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Carrier processing charges;
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Other government-imposed fees.
Where applicable, certain charges may be collected at checkout.
Any legally applicable customs duties, import taxes, or carrier charges not collected by us may be payable by the recipient.
We complete customs documentation in accordance with applicable requirements and cannot intentionally falsify shipment values or falsely mark commercial orders as gifts.
For additional information, please see our Shipping Policy.
10. Returns and Refunds
Eligible customers may request a return within 30 days of delivery, subject to our Return and Refund Policy.
In general:
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Returned Products must be unused, unworn, unwashed, and in acceptable condition;
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Original tags, labels, accessories, and packaging should be included where reasonably possible;
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Certain Products may be excluded from return for hygiene, customization, or other legitimate reasons;
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Approved refunds are issued to the original payment method;
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Customers generally pay return shipping costs for standard returns;
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Where an item arrives damaged, defective, or incorrect, we will provide an appropriate solution at no additional cost where required.
Returned Products may be inspected before a refund is approved.
Please do not send a return to our registered business address unless our customer support team specifically instructs you to do so.
For complete terms and instructions, please review our Return and Refund Policy.
11. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from what you ordered, please contact:
Please provide:
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Your order number;
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A description of the issue;
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Clear photographs of the Product;
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Photographs of the packaging where relevant.
We will review the information and provide an appropriate solution where the issue is confirmed.
This may include a replacement, refund, or other remedy depending on the circumstances.
12. Order Cancellations
If you would like to cancel an order, please contact us as soon as possible at:
If the order has not entered processing or fulfillment, we will make reasonable efforts to cancel it.
Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.
In that situation, you may request a return after delivery in accordance with our Return and Refund Policy.
13. Consumer Rights
Nothing in these Terms is intended to waive, exclude, or limit a consumer right that cannot legally be waived under applicable law.
Customers in the United States may have additional protections under applicable federal, state, or local consumer protection laws.
These rights may vary depending on your state of residence and the circumstances of your purchase.
Where applicable mandatory law provides greater protection than these Terms, the mandatory legal requirement will apply.
14. Failed Delivery, Incorrect Address, and Refused Packages
You are responsible for providing complete and accurate shipping information at checkout.
This may include:
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Full name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State;
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ZIP Code;
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Requested contact details.
If delivery cannot be completed because information provided by the customer was incorrect or incomplete, because the shipment was refused, or because the shipment was not collected where required, it may be returned to us or our fulfillment partner.
Where permitted by applicable law, reasonable shipping, return shipping, or carrier charges resulting from these circumstances may be deducted from an applicable refund unless the failed delivery resulted from our error.
If you request that the order be shipped again, additional shipping costs may apply.
15. Product Use and Care
You are responsible for using Products safely and for their intended purpose.
Please follow any Product-specific instructions, warnings, labels, washing instructions, or care information provided with the Product or displayed on our Website.
To the extent permitted by applicable law, we are not responsible for damage resulting from:
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Misuse;
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Improper care;
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Unauthorized alterations;
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Failure to follow instructions;
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Normal wear and tear.
Nothing in this section limits liability that cannot legally be excluded or limited.
16. Promotions and Discounts
We may occasionally offer:
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Promotional offers;
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Discount codes;
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Bundles;
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Seasonal promotions;
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Other special offers.
Promotions may be subject to additional conditions, such as:
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Expiration dates;
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Minimum order values;
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Product exclusions;
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Customer eligibility;
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Usage limits;
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One-use-per-customer restrictions.
Discount codes generally must be applied before completing checkout.
Unless otherwise stated, promotions cannot normally be combined or applied retroactively to an order that has already been placed.
We reserve the right to modify, suspend, or cancel a promotion where reasonably necessary, including in cases involving technical errors, misuse, or suspected fraud.
17. Website Availability and Errors
We make reasonable efforts to keep our Website accurate, secure, and available.
However, we do not guarantee that the Website will always be:
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Available without interruption;
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Error-free;
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Free from technical issues;
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Completely current.
We may update:
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Product information;
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Prices;
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Promotions;
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Inventory;
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Website content;
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Features;
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Policies
from time to time.
If we discover an error that materially affects an order, we will take reasonable steps to contact the customer and provide an appropriate solution.
18. Privacy and Cookies
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
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What information we collect;
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Why we collect it;
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How it is used;
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Who it may be shared with;
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How long it may be retained;
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What privacy rights may be available to you.
Our use of cookies and similar technologies is described in our Cookie Policy.
19. Intellectual Property
Unless otherwise stated, content made available through our Website is owned by, licensed to, or otherwise lawfully used by Cecily York / Outlight Systems.
This may include:
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Logos;
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Text;
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Graphics;
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Product descriptions;
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Photography;
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Images;
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Icons;
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Website design;
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Layout;
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Branding elements.
You may not reproduce, modify, distribute, publish, commercially exploit, or create unauthorized derivative works from protected Website content without appropriate permission.
Nothing in these Terms transfers ownership of our intellectual property to you.
20. Third-Party Services and Links
Our Website may integrate or link to services operated by third parties.
These may include:
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Payment providers;
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Buy-now-pay-later providers;
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Shipping carriers;
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Social media platforms;
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Tracking services;
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Other external websites or technologies.
We do not control independent third-party services and are not responsible for their content, security, availability, or privacy practices.
Your use of a third-party service may also be governed by that provider's own terms and privacy policies.
21. Disclaimers and Limitation of Liability
To the fullest extent permitted by applicable law, Cecily York / Outlight Systems will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Website or purchase of Products where such exclusion is legally permitted.
To the fullest extent permitted by applicable law, our aggregate liability arising directly from an individual order will not exceed the amount paid by you for the Products giving rise to the relevant claim.
Some jurisdictions do not permit certain exclusions or limitations of liability.
Accordingly, the exclusions and limitations in these Terms apply only to the extent permitted by applicable law.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law, including liability arising from fraud or intentional misconduct where such liability cannot legally be excluded.
Nothing in this section is intended to remove any non-waivable consumer remedy available to you.
22. Force Majeure
We are not responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control.
These circumstances may include:
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Natural disasters;
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Severe weather;
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War or civil unrest;
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Terrorism;
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Epidemics or pandemics;
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Government restrictions;
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Strikes;
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Customs delays;
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Carrier disruptions;
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Transportation interruptions;
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Supplier or fulfillment disruptions;
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Major technical outages;
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Other comparable circumstances outside our reasonable control.
If such an event affects an order, we will make reasonable efforts to communicate with you and resolve the situation.
This section does not limit any right to cancellation or refund that must be provided under applicable law.
23. Complaints and Customer Support
If you have a complaint concerning:
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Your order;
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A Product;
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Shipping or delivery;
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A return;
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A refund;
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A payment;
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Our customer service;
please contact us at:
Please provide your order number and a clear description of the issue where applicable.
We aim to acknowledge complaints within 2 business days and resolve them within 14 days where reasonably possible.
Nothing in this section prevents you from exercising rights or remedies available under applicable law.
24. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
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Our business;
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Website;
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Products;
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Services;
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Policies;
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Operational practices;
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Applicable laws or regulations.
When these Terms are updated, we will change the "Last updated" date at the top of this page.
The version of the Terms applicable when you place an order will generally govern that order, except where a change is required by applicable law.
25. Governing Law
These Terms are governed by the laws of the Netherlands to the extent legally permitted, because Outlight Systems is established in the Netherlands.
However, if you are a consumer located in the United States, this choice of law does not deprive you of mandatory consumer protections that apply to you and cannot legally be waived under applicable federal, state, or local law.
Nothing in these Terms is intended to exclude or restrict such mandatory rights.
26. Severability
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where permitted.
The remaining provisions will continue to apply to the extent legally possible.
27. Entire Agreement
These Terms, together with the policies and information expressly incorporated by reference, constitute the terms governing your purchase and use of our Website.
Relevant policies may include our:
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Shipping Policy;
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Return and Refund Policy;
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Payment Policy;
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Privacy Policy;
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Cookie Policy.
If there is a conflict between these Terms and a mandatory provision of applicable law, the mandatory legal provision will prevail.
28. Who We Are
Brand name:
Cecily York
Operating company and legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce registration number (KvK):
42045311
VAT number:
NL869455904B01
Telephone number:
+31 6 11407132
29. Contact Us
For questions about these Terms, your order, shipping, returns, refunds, payments, or our store, please contact us:
Email:
support@cecily-york.com
Postal address:
Outlight Systems / Cecily York
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Telephone number:
+31 6 11407132
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST
Average response time:
Within 24 hours on business days