Shipping Policy
Last updated: 1 July 2026
This Shipping Policy explains how orders from Cecily York are processed, shipped, tracked, and delivered. Please read it carefully before placing an order.
Cecily York is operated by Outlight Systems, a business registered in the Netherlands. Our full business details are provided at the end of this policy.
1. Where We Ship
We currently ship to:
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United States
Shipping availability may vary by address. If your location is not available at checkout, we are currently unable to ship to that destination.
For questions about shipping availability, please contact us at support@cecily-york.com.
2. Order Processing Time
All orders are normally processed within 1–3 business days after order confirmation, excluding weekends and applicable holidays.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.
During busy periods, holidays, promotional events, or seasonal peaks, processing may take slightly longer. If there is a significant delay with your order, we will contact you by email where appropriate.
3. Estimated Delivery Times
After dispatch, our estimated delivery time is:
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United States: 6–10 business days
The total estimated delivery time from order placement is normally 7–13 business days, including order processing and shipping.
Delivery times are estimates and cannot be guaranteed. Actual delivery times may be affected by circumstances including:
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Carrier delays
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Customs processing
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Holidays
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Severe weather
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High seasonal shipping volume
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Incorrect or incomplete shipping addresses
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Regional delivery disruptions
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Other circumstances outside our reasonable control
4. Shipping Costs
We currently offer free tracked shipping on eligible orders to the United States.
Available shipping methods and any applicable charges will be clearly displayed at checkout before you complete your purchase.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and tracking link where available.
You can track your order using:
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The tracking link in your shipping confirmation email
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The Track Your Order page on our website
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The carrier's tracking website, where applicable
Tracking information may take 24–72 hours to update after dispatch, particularly when a shipment is transferred between different carrier networks.
If your tracking information has not updated after 5 business days, please contact us at support@cecily-york.com and include your order number.
6. Customs, Duties, and Import Taxes
United States
Some orders may be shipped from fulfillment locations outside the United States.
Depending on the shipment's origin, value, product type, and applicable U.S. customs rules, an order may be subject to customs duties, import taxes, or carrier processing fees.
Where taxes or other charges are collected at checkout, this will be shown before you complete your purchase.
Any customs duties, import taxes, brokerage charges, or carrier fees that are not collected by us at checkout may be payable by the recipient where required by applicable law.
We complete customs documentation in accordance with applicable requirements and cannot intentionally declare an incorrect shipment value or falsely mark commercial orders as gifts.
Customs processing may occasionally cause additional delivery delays that are outside our direct control.
7. Delivery Issues
Delayed Orders
If your order has not arrived within the estimated delivery window, please first check the tracking information provided with your shipment.
If your order has not arrived within 20 business days after dispatch, please contact us at support@cecily-york.com.
We will review the available tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate the shipment.
Depending on the circumstances and outcome of the investigation, we may offer an appropriate solution, such as a replacement or refund.
Tracking Shows Delivered, But You Have Not Received It
If tracking shows that your order was delivered but you cannot locate it, please:
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Check around your property, porch, mailbox, garage, or other possible safe delivery locations.
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Ask household members, neighbors, building management, or reception staff.
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Check for any delivery notice left by the carrier.
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Contact the carrier directly using your tracking number.
If you still cannot locate the package after 5 business days, please contact us at support@cecily-york.com with your order number and tracking number so we can assist you.
Damaged, Faulty, or Incorrect Orders
If your package or item arrives damaged, faulty, or incorrect, please contact us at support@cecily-york.com within 14 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photographs of the affected item
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Clear photographs of the packaging, where relevant
If we confirm that an item arrived damaged, faulty, or incorrect, we will provide an appropriate solution, which may include a replacement or refund at no additional cost to you.
8. Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
This includes, where applicable:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP Code
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Telephone number or other requested contact information
We are not responsible for delays, failed deliveries, or lost shipments resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately at support@cecily-york.com.
We may be able to update your shipping information if the order has not yet been processed or dispatched. Once an order has entered fulfillment or has been shipped, changes to the delivery address may no longer be possible.
9. Failed Delivery or Refused Packages
A package may be returned to us or to one of our fulfillment partners if:
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The shipping address was incorrect or incomplete;
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The recipient refused delivery;
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The recipient did not collect the package within the carrier's holding period;
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The carrier was unable to complete delivery after the permitted number of attempts; or
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The shipment was otherwise returned because of circumstances attributable to the recipient.
Where permitted, reasonable shipping, return shipping, or carrier charges incurred because of a failed delivery may be deducted from any applicable refund, unless the failed delivery resulted from an error on our part.
If you request that an order be shipped again after it has been returned, additional shipping charges may apply.
10. Lost Packages
If tracking has not updated for more than 10 business days and the order has not been delivered, the shipment may be treated as potentially delayed or lost.
We may open an investigation with the relevant carrier or fulfillment partner.
If the shipment is confirmed lost, or if it remains undelivered 20 business days after dispatch without a reasonable resolution, we will provide an appropriate solution, which may include a replacement or refund.
11. Shipping Origin and Fulfillment
Cecily York works with a network of manufacturing, logistics, and fulfillment partners.
Depending on product availability, inventory location, destination, and logistics requirements, orders may be shipped from different fulfillment locations.
Some orders may be shipped from the United States, while others may be shipped from international fulfillment locations.
The estimated delivery times stated in this Shipping Policy are intended to take these fulfillment routes into account.
Orders received after 5:00 PM CET/CEST on Friday, during weekends, or on applicable holidays may begin processing on the next business day.
Depending on the shipment and destination, final delivery may be completed by UPS or another local or international carrier. The applicable tracking information will be provided once available.
Regardless of where an order is fulfilled, our customer support team remains available to assist with order updates, tracking questions, delivery issues, returns, and refunds.
12. Contact Us
For shipping-related questions, tracking issues, or delivery concerns, please contact us:
Email:
support@cecily-york.com
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST
Average response time:
Within 24 hours
For order-related questions, please include your order number so we can assist you as quickly as possible.
Business Information
Brand name:
Cecily York
Operating company and legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce registration number (KvK):
42045311
VAT number:
NL869455904B01
Telephone number:
+31 6 11407132
Contact email:
support@cecily-york.com