Payment Policy
Last updated: 1 July 2026
This Payment Policy explains how payments are processed on the Cecily York website.
By placing an order with Cecily York, you agree to the payment terms described below.
Cecily York is operated by Outlight Systems, a business registered in the Netherlands. Full business and contact details are provided at the end of this policy.
1. Accepted Payment Methods
We accept the payment methods shown at checkout.
Depending on your location and the payment options available at the time of purchase, these may include:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Klarna or other pay-later options, where available
- Other secure payment methods displayed at checkout
Available payment methods may vary depending on your country, device, browser, order value, and payment provider availability.
2. Currency
Prices on our website are displayed in the currency shown on the product page, cart, and checkout.
For customers in the United Kingdom, prices are usually displayed in GBP (£).
The final amount to be charged will always be clearly displayed at checkout before you complete your order.
3. Payment Timing
Payment is required at the time you place your order.
Your order will not be processed or dispatched until payment has been successfully authorised.
Once payment is authorised, you will receive an order confirmation email at the email address provided during checkout.
4. Secure Payment Processing
All payments are processed securely through trusted third-party payment service providers.
We do not store full credit card, debit card, or bank account details on our own servers.
Payment information is encrypted and handled by payment providers using secure payment technology. Our website uses HTTPS/TLS encryption to help protect information submitted through checkout.
5. Payment Authorisation
When you place an order, your payment provider may authorise the transaction before the payment is fully completed.
If payment authorisation fails, your order may not be accepted or processed.
Common reasons for payment failure include:
- Incorrect card or billing details
- Insufficient funds
- Card issuer decline
- Bank security checks
- Expired card
- Payment provider error
- Failed 3D Secure or identity verification
6. Failed or Declined Payments
If your payment is declined or fails, please check that your payment details are correct and try again.
You may also contact your bank, card issuer, PayPal, Klarna, or payment provider for more information.
If you continue to experience payment issues, please contact us at:
Please do not send card details or sensitive payment information by email.
7. Payment Verification and Fraud Prevention
For security reasons, some orders may be subject to additional payment verification.
We reserve the right to delay, cancel, or refuse an order if:
- Payment cannot be verified;
- The billing or shipping information appears incorrect or incomplete;
- We suspect fraudulent, unauthorised, or suspicious activity;
- The payment provider flags the transaction for review.
If we cancel an order after payment has been taken, we will issue a refund to the original payment method.
8. Taxes, Duties, and Import Charges
Prices, taxes, shipping costs, and any available payment options are shown at checkout before you complete your order.
Depending on your delivery country, order value, shipping origin, and applicable customs rules, your order may be subject to VAT, import duties, customs fees, or carrier handling fees.
Where applicable, taxes may be collected at checkout.
Any customs duties, import taxes, or carrier handling fees not collected at checkout are the responsibility of the customer.
For more information, please see our Shipping Policy.
9. Refunds
Approved refunds are issued to the original payment method used at checkout.
We cannot issue refunds to a different card, bank account, PayPal account, or payment method than the one used for the original order.
Refunds are processed according to our Return and Refund Policy.
After we issue a refund, your bank, card provider, PayPal, Klarna, or payment provider may take additional time to make the funds visible in your account.
10. Klarna and Pay-Later Payments
If Klarna or another pay-later payment option is available and selected at checkout, your payment may be subject to the provider’s own terms, eligibility checks, payment schedule, fees, and approval process.
Cecily York does not control pay-later approval decisions.
If your order is refunded, the refund will be processed through the relevant pay-later provider and may adjust or cancel your remaining payment schedule.
11. Pricing Errors
We make reasonable efforts to ensure that all prices and product information on our website are accurate.
If an obvious pricing error occurs, we reserve the right to cancel the affected order and issue a full refund.
If this happens, we will contact you as soon as reasonably possible.
12. Chargebacks and Payment Disputes
If you have an issue with your order, payment, refund, delivery, or product, please contact us first at:
We aim to respond within 24 hours on business days and will work with you to resolve the issue.
Opening a chargeback without contacting us first may delay the resolution process. This does not affect any rights you may have through your bank, card provider, or payment provider.
13. Who We Are
Brand name:
Cecily York
Operating company and legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce number (KvK):
42045311
VAT number:
NL869455904B01
Telephone number:
+31 6 11407132
14. Contact Us
For payment-related questions, failed payments, refunds, or order concerns, please contact us:
Email:
support@cecily-york.com
Postal address:
Outlight Systems / Cecily York
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Telephone number:
+31 6 11407132
Customer service hours:
Monday–Friday: 09:00–17:00 GMT/BST
Saturday–Sunday: 09:00–13:00 GMT/BST
Average response time:
Within 24 hours on business days