Payment Policy
Last updated: 1 July 2026
This Payment Policy explains how payments are processed on the Cecily York website.
By placing an order with Cecily York, you agree to the payment terms described below.
Cecily York is operated by Outlight Systems, a business registered in the Netherlands and serving customers in the United States. Full business and contact details are provided at the end of this policy.
1. Accepted Payment Methods
We accept the payment methods displayed at checkout.
Depending on your location and the payment options available at the time of purchase, these may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Klarna or other buy-now-pay-later options, where available
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Other secure payment methods displayed at checkout
Available payment methods may vary depending on your location, device, browser, order value, and payment provider availability.
The payment methods displayed at checkout are the methods currently available for your order.
2. Currency
For customers shopping in the United States, prices are generally displayed in U.S. dollars (USD $).
The applicable currency will be clearly displayed on the product page, cart, and checkout.
The final amount charged, including any applicable taxes or other charges collected at checkout, will always be shown before you complete your purchase.
If your bank account or payment method is denominated in another currency, your bank or payment provider may apply its own currency conversion rate or foreign transaction fees. These charges are determined by your financial institution and are not controlled by Cecily York.
3. Payment Timing
Payment is required when you place your order unless you select an approved pay-later payment option at checkout.
Your order will not be processed or dispatched until the payment has been successfully authorized or otherwise approved by the selected payment provider.
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
4. Secure Payment Processing
Payments are processed securely through trusted third-party payment service providers.
We do not store full credit card, debit card, or bank account details on our own servers.
Payment information is handled by our payment providers using secure payment technology. Our website also uses HTTPS/TLS encryption to help protect information transmitted during checkout.
5. Payment Authorization
When you place an order, your bank, card issuer, or payment provider may authorize the transaction before the payment is fully completed.
If payment authorization fails, your order may not be accepted or processed.
Common reasons for a payment being declined or failing include:
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Incorrect card or billing information
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Insufficient funds or available credit
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Card issuer or bank decline
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Bank security checks
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An expired card
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Payment provider errors
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Failed identity or security verification
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Restrictions placed on the payment method by the issuer
6. Failed or Declined Payments
If your payment is declined or fails, please check that your payment and billing information is correct and try again.
You may also wish to contact your bank, card issuer, PayPal, Klarna, or other payment provider for additional information.
If you continue to experience payment issues, please contact us at:
For your security, please never send complete credit card numbers, passwords, security codes, banking credentials, or other sensitive payment information by email.
7. Payment Verification and Fraud Prevention
For security and fraud-prevention purposes, certain orders may be subject to additional payment or identity verification.
We reserve the right to delay, cancel, or refuse an order where reasonably necessary if:
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Payment cannot be verified;
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Billing or shipping information appears incorrect or incomplete;
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We reasonably suspect fraudulent, unauthorized, or suspicious activity;
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The payment provider or financial institution flags the transaction for additional review;
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The payment provider refuses or reverses authorization.
We may contact you using the contact details supplied with your order if additional information is required.
If we cancel an order after payment has already been successfully collected, an applicable refund will be issued to the original payment method.
8. Sales Tax, Customs Duties, and Import Charges
For orders placed in the United States, applicable sales tax may be calculated and collected at checkout based on factors such as your shipping address and applicable tax requirements.
Any applicable taxes collected by Cecily York will be displayed during checkout before you complete your purchase.
Because Cecily York works with different fulfillment partners, some orders may be shipped from outside the United States.
Depending on the shipment's origin, value, product category, and applicable customs requirements, an international shipment may be subject to customs duties, import taxes, brokerage charges, or carrier processing fees.
Where such charges are not collected by us at checkout, they may be assessed separately by the relevant authority or carrier where applicable.
Cecily York does not control charges imposed directly by government authorities, customs agencies, financial institutions, or independent carriers.
For more information regarding shipping and international fulfillment, please see our Shipping Policy.
9. Refunds
Approved refunds are issued to the original payment method used for the purchase.
We cannot normally issue a refund to a different card, bank account, PayPal account, or other payment method from the one used for the original transaction.
Refunds are processed in accordance with our Return and Refund Policy.
Once we have issued a refund, your bank, card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the funds appear in your account.
Processing times after a refund has been issued are determined by the relevant payment provider or financial institution.
10. Klarna and Pay-Later Payments
If Klarna or another buy-now-pay-later option is available and selected at checkout, the transaction may be subject to that provider's own:
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Eligibility requirements
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Approval process
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Payment schedule
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Terms and conditions
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Fees or charges, where applicable
Cecily York does not control decisions made by third-party pay-later providers regarding eligibility or approval.
If an eligible order is refunded, the refund will be processed through the relevant payment provider. The provider may then adjust, cancel, or refund your remaining payment obligations according to its own procedures.
If you have questions about a pay-later payment schedule, please contact the applicable payment provider directly.
11. Pricing Errors
We make reasonable efforts to ensure that prices, discounts, promotions, and product information displayed on our website are accurate.
However, errors may occasionally occur.
If an obvious pricing or technical error affects an order, we reserve the right to cancel the affected order where reasonably necessary.
If payment has already been collected for an order that we cancel because of such an error, we will issue a full refund to the original payment method.
We will contact you where reasonably possible if your order is affected.
12. Chargebacks and Payment Disputes
If you experience an issue relating to your order, payment, refund, delivery, or product, we encourage you to contact us first at:
We aim to respond within 24 hours on business days and will make reasonable efforts to resolve your concern.
You may also have rights to dispute a transaction through your bank, card issuer, or payment provider.
Nothing in this policy is intended to restrict any non-waivable rights you may have under applicable law or the rules of your payment provider.
13. Consumer Rights
Nothing in this Payment Policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded or waived under applicable United States federal, state, or local law.
Where mandatory law provides additional rights or protections, those rights will apply.
14. Who We Are
Brand name:
Cecily York
Operating company and legal owner:
Outlight Systems
Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Dutch Chamber of Commerce registration number (KvK):
42045311
VAT number:
NL869455904B01
Telephone number:
+31 6 11407132
15. Contact Us
For payment-related questions, failed payments, refunds, or order concerns, please contact us:
Email:
support@cecily-york.com
Postal address:
Outlight Systems / Cecily York
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Telephone number:
+31 6 11407132
Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST
Average response time:
Within 24 hours on business days