Yes, we offer complimentary tracked delivery on every order.

Once your order has been dispatched, you will receive tracking details by email so you can follow your delivery.

Orders are usually processed within 1–3 business days.

After dispatch, estimated delivery time is usually 6–10 business days for customers in the United Kingdom.

The total estimated delivery time from order placement is usually 7–13 business days.

Once your order has been dispatched, you will receive tracking details by email.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

You can also track your order through our Track Your Order page using your order information.

Tracking updates may take 24–72 hours to appear after dispatch.

Tracking updates may take 24–72 hours to appear after your order has been dispatched.

If your tracking has not updated for a few days, this usually means the parcel is still moving through the postal or carrier network.

If your tracking has not updated after 5 business days, please contact us at support@cecily-york.com and we will be happy to help.

If your order is taking longer than expected, please check your tracking details first for the latest delivery update.

If your order has not arrived within 20 business days after dispatch, please contact us at support@cecily-york.com with your order number.

We will review the tracking information and help investigate the delivery issue.

Yes, you may request a return within 30 days of receiving your order.

Items must be unused, unworn, unwashed, undamaged, and returned in their original condition with tags, labels, accessories, and packaging where possible.

To request a return, please contact us at support@cecily-york.com with your order number and the item you would like to return.

Please do not send any item back before receiving return instructions from our customer support team.

To start a return, please email us at support@cecily-york.com within 30 days of receiving your order.

Please include your order number, the item you would like to return, and the reason for the return.

Our customer support team will review your request and send you the return instructions.

Please do not send any item back before receiving return instructions, as unauthorized returns may be delayed or refused.

We do not currently offer direct exchanges.

If you would like a different size, colour, or product, please return the original item for a refund and place a new order on our website.

This helps ensure the item you want is available and can be processed as quickly as possible.

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery at support@cecily-york.com

Please include your order number, a clear description of the issue, and clear photos of the item and packaging.

If the issue is confirmed, we will offer a suitable solution, such as a replacement, refund, or return at no additional cost to you.

Each product includes a detailed size guide to help you find the best fit. If you are between sizes, we recommend choosing the larger size for added comfort.

If you are unsure, our customer care team is always happy to assist.

If you are between two sizes, we usually recommend choosing the larger size for a more comfortable fit.

You can also check the product’s size guide for specific measurements before ordering.

Fit may vary slightly depending on the design and fabric of each item.

We always recommend checking the size guide on the product page before placing your order. If you need help choosing, you can contact us and we will gladly assist you.

Yes, of course. If you are unsure which size to choose, please contact us with the product name and your usual size.

Our customer care team will do their best to help you choose the most suitable option.

If you need to change or cancel your order, please contact our customer care team as soon as possible at support@cecily-york.com

As we process orders quickly, we cannot always guarantee that changes can be made once an order has been placed. However, we will always do our best to assist where possible.

Please contact our customer care team immediately at support@cecily-york.com if you have entered an incorrect delivery address.

If your order has not yet been dispatched, we will do our best to update the details. Once your parcel has been shipped, we may no longer be able to change the delivery address.

Please check your spam or junk folder first, as confirmation emails can sometimes end up there.

If you still cannot find your confirmation email, please contact us with the email address used at checkout, and we will help you locate your order.

Yes, if you have a valid discount code, you can enter it at checkout before completing your order.

Please make sure the code is applied correctly before placing your order, as we may not be able to add discounts after the order has been completed.

We accept the secure payment methods shown at checkout.

Depending on your location and device, these may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna, and other available payment options.

The final available payment methods will always be shown at checkout before you complete your order.

Yes. All payments are processed securely through trusted third-party payment providers.

Our website uses secure encrypted checkout technology, and we do not store full credit card, debit card, or bank account details on our own servers.

Payments may be declined for several reasons, such as incorrect card details, insufficient funds, bank security checks, failed verification, or payment provider restrictions.

Please check your payment details and try again. If the issue continues, contact your bank, card issuer, PayPal, Klarna, or payment provider for more information.

For your safety, please do not send card details or sensitive payment information by email.

We recommend checking the care label and product information before washing, ironing, or steaming your item.

To help keep your clothing in good condition, wash gently, avoid harsh products, and allow items to dry naturally where possible.

Some popular items may sell out from time to time.

If a product is unavailable, it may be restocked at a later date. You can check back on the product page or contact us at support@cecily-york.com for help.

If an item becomes unavailable after you place an order, we will contact you and offer a suitable solution, such as an alternative item or a refund.

If you have any questions about your order, sizing, shipping, returns, or our products, you can contact us by email.

support@cecily-york.com

You can contact us 24/7 by email, and we aim to respond within 24 hours, 7 days a week.

You can contact us 24/7 by email.

Customer service hours:
Monday – Friday: 09:00 – 17:00 UK time
Saturday – Sunday: 09:00 – 13:00 UK time

Average response time:
We aim to respond within 24 hours, 7 days a week.

You will receive order updates by email, including your order confirmation and tracking details once your order has been dispatched.

Please make sure to check the email address used when placing your order.

You can also visit our Track Your Order page for the latest tracking updates.