Contact Information

If you have any questions about your order, shipping, returns, refunds, sizing, or our products, our customer support team is here to help.

Email:
support@cecily-york.com

Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM CET/CEST
Saturday–Sunday: 9:00 AM–1:00 PM CET/CEST

Average response time:
Within 24 hours on business days

For order-related questions, please include your order number so we can assist you as quickly as possible.

Business Information

Cecily York is a brand operated by Outlight Systems, a business registered in the Netherlands and serving customers in the United States.

Brand name:
Cecily York

Operating company and legal owner:
Outlight Systems

Registered office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Dutch Chamber of Commerce registration number (KvK):
42045311

VAT number:
NL869455904B01

Telephone number:
+31 6 11407132

Contact by Post

Outlight Systems / Cecily York
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands

Important Notice

Please do not send returns to our postal or registered business address unless instructed to do so by our customer support team.

To request a return from the United States, please contact us at support@cecily-york.com and wait for the applicable return instructions and return address.

Returns sent to an unauthorized address or without following the provided return instructions may be delayed, refused, or returned to the sender.