Join Our Team
Careers at Marlow London
At Marlow London, we are building an online fashion destination focused on effortless style, thoughtful selection, and a reliable shopping experience.
As we continue to grow across the UK, we are looking for kind, capable, and detail-oriented people who care about creating a positive experience for every customer.
Whether your experience is in customer care, fashion, content creation, or e-commerce, we would be pleased to hear from people who share our values of clarity, care, and attention to detail.
Apply via: support@marlow-london.com
Customer Care Assistant
Remote
Are you someone who enjoys helping people and creating a calm, positive customer experience?
We are looking for a Customer Care Assistant to support our online store and help customers with questions, orders, returns, sizing, and product enquiries.
Our customers value clear communication, reassurance, and a helpful personal approach. In this role, kindness, organisation, and attention to detail are just as important as previous experience.
Responsibilities
-
Provide warm and professional customer support via email
-
Assist customers with order updates, returns, sizing, and product questions
-
Ensure every customer feels heard, valued, and supported
-
Keep communication clear, helpful, and organised
-
Work with the team to improve the customer experience
-
Support with small day-to-day online tasks when needed
Requirements
-
Strong written English
-
A friendly, patient, and helpful communication style
-
Good attention to detail
-
Ability to work independently and stay organised
-
Interest in fashion and online retail
-
Previous customer service experience is a plus, but not required
What We Offer
-
Flexible remote working possibilities
-
A supportive and collaborative working environment
-
The opportunity to grow alongside an evolving online fashion store
-
Meaningful work focused on helping customers feel confident and supported
-
Competitive compensation based on experience
E-Commerce & Creative Assistant
Remote
Are you creative, organised, and interested in fashion, branding, and online retail?
We are looking for an E-Commerce & Creative Assistant to support Marlow London with website updates, product presentation, content, and visual consistency.
This role is ideal for someone with a strong eye for detail who understands the importance of creating a clean, trustworthy, and engaging online shopping experience.
Responsibilities
-
Support with website visuals, banners, and product presentation
-
Help create clear and attractive content for the store and marketing channels
-
Assist with product descriptions and collection updates
-
Maintain a consistent brand look across the website and customer touchpoints
-
Support the team with creative and e-commerce tasks
-
Help improve the online shopping experience for customers
Requirements
-
A good eye for design, layout, and detail
-
Interest in fashion, branding, and e-commerce
-
Basic experience with tools such as Canva, Photoshop, Shopify, or similar platforms is a plus
-
Strong communication skills
-
Ability to work independently and meet deadlines
-
A thoughtful approach to visual presentation and customer experience
What We Offer
-
Flexible remote working possibilities
-
Creative freedom within a clear brand direction
-
The chance to grow alongside an online fashion store
-
A supportive and collaborative environment
-
Competitive compensation based on experience
Join Our Team
At Marlow London, every detail matters. From the way we select and present our collections to the way we respond to a customer enquiry, we believe online shopping should feel clear, thoughtful, and reassuring.
If you are motivated, reliable, and excited to contribute to a growing online fashion store, we would be pleased to hear from you.
Please send your CV, a short introduction, and any relevant experience or portfolio to:
We look forward to hearing from you.